Return & Refund Policy
Last Updated: September 2026
At Aasthapith, we carefully inspect and pack every product before dispatch. As many of our products are handmade, hand-painted, and specially packed, our return and exchange policy varies depending on the type of product.
1. 3D-Printed & Hand-Painted Models
Due to the handmade and hand-painted nature of our models, we do not accept returns simply due to a change of mind, personal preference, or minor variations in paint, finish, or appearance.
However, if the product is received damaged, broken, or defective, you may request an exchange within 7 days from the date of delivery.
Exchange conditions
To be eligible for an exchange:
- The product must have been received broken, damaged, or defective.
- The original shipping box/packaging must be retained and kept intact.
- You must provide a continuous, unedited video recording of the package being opened.
- The opening video must clearly show the shipping package, packaging condition, and product.
- The video must have no cuts, edits, pauses, or interruptions.
- Clear photographs of the damaged product and packaging may also be requested.
- The exchange request must be submitted within 7 days of delivery.
An exchange may not be accepted if the original shipping packaging has been discarded or if sufficient opening/unboxing evidence is not provided.
Important
Since our 3D models are handmade and hand-painted, minor differences in colour, texture, brushwork, or finish are natural characteristics of the product and are not considered defects.
2. Puja & Spiritual Products
For other Puja Samagri, incense, devotional, and spiritual products, returns/refunds are accepted only when the product is:
- Unused and unopened
- In its original packaging
- Properly packed and returned in saleable condition
- Not damaged, altered, or tampered with
Products that have been opened, used, consumed, damaged, or repacked may not be eligible for return or refund.
For hygiene and product-safety reasons, used or opened consumable products cannot be returned.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photos of the outer shipping package
- Photos/videos of the damaged product
- The complete, unedited unboxing video
- Photos showing the original packaging and shipping label
Our team will review the information and, where the claim is accepted, arrange an appropriate replacement or refund, depending on product availability and the circumstances of the case.
4. Wrong or Missing Product
If you receive a wrong product or any item is missing from your order, please contact us within 7 days of delivery with your order number and supporting photos/video.
We will verify the issue and arrange a suitable resolution.
5. Refunds
Once your return or damage claim has been approved, the applicable refund will be processed to the original payment method, subject to the applicable payment provider's processing timelines.
Shipping charges may not be refundable unless the return is due to an error or issue attributable to Aasthapith.
6. How to Contact Us
For any return, exchange, refund, damaged-product, or wrong/missing-product request, please contact us through:
Email: support@aasthapith.com
WhatsApp: 9038338983
Please do not call this number. For faster assistance, kindly contact us via WhatsApp message only or email.
When contacting us, please include your order number along with the required photographs/videos so that we can review your request promptly.